Terms and conditions

This document reports the general terms and conditions of use of the website www.devisal.it which offers the sale of products supplied by the owner of the Application

1 Definitions
To allow for complete understanding and acceptance of these terms and conditions, the following terms, in singular and plural, will have the meaning indicated below:
• Owner: DEVISAL SRL, with registered office in VIA FIRENZE 18/5, 36065 MUSSOLENTE (VI), VAT number / Fiscal Code 04460390240,
04460390240, fully paid-up share capital €10,000.00, PEC address devisalsrl@legalmail.it
• Application: the website https://www.devisal.it/
• Products: material products, digital products (contents and services provided in digital format), sold by the Owner
• User: any person who accesses and uses the Application
• Consumer User: the adult natural person who concludes a contract for purposes unrelated to his/her business
entrepreneurial, commercial, artisanal or professional activity possibly carried out
• Professional User: the adult natural person or legal person who concludes a contract for the performance or for
needs of your entrepreneurial, commercial, artisanal or professional activity
• Conditions: this contract which governs the relationships between the Owner and the Users and the sale of the Products offered by the Owner through the Application.

2 Scope of application of the Conditions
Use of the Application implies acceptance of the Conditions by the User. If the User does not intend to accept the Conditions and/or any other note, legal notice, information published or referred to therein, he/she will not be able to use the Application or the related services.
The Conditions can be modified at any time. The applicable Conditions are those in force on the date of transmission of the purchase order or request for supply of a Product.
Before using the Application, the User is required to carefully read the Conditions and save or print them for future reference.
The Owner reserves the right to change at its own discretion, at any time, the graphic interface of the Application, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the Application, communicating to the User , where necessary, the relevant instructions.

3 Purchase via the Application
All the Products offered through the Application are described in detail in the relevant product pages (quality, characteristics, availability, price, delivery times and costs, supply times, additional charges, etc.). There may be some errors, inaccuracies or small differences between what is published on the Application and the actual Product. Furthermore, any images of the Products are only representative and do not constitute a contractual element.
Purchases of one or more Products via the Application are permitted to both Consumer Users and Professional Users. Purchases are permitted for natural persons only on the condition that they are adults. For minors, each purchase and/or request for the supply of Products through the Application must be examined and authorized by the parents or those exercising parental responsibility. The offer of the Products via the Application constitutes an invitation to offer and the order sent by the User will be considered as a contractual purchase proposal, subject to confirmation and/or acceptance by the Owner as described below. Therefore, the Owner will have, at his sole discretion, the right to accept or not accept the User's order without the latter being able to object or complain about anything for any reason and/or reason. The contract for the sale of the Products is concluded with the acceptance by the Owner of the User's contractual proposal. The Owner will accept the User's contractual proposal by sending the order confirmation to the email address indicated by the User, which will contain the date of the order, the User's data, characteristics and availability. of the Product, the price or the method of calculating the price, any further additional charges and taxes, the supply and execution times, the delivery address, the delivery times and any costs, the methods for exercising the right of withdrawal or its possible exclusion and the guarantee.
The contract for the sale of the Products is not considered effective between the parties in the absence of what is indicated in the previous point.
In the event that the Product is not available, the Owner will inform the User of the new delivery or supply terms, asking whether he intends to confirm the order or not. It is understood that the
contract will be considered finalized in relation to the Products accepted by the Owner. The User undertakes to verify the correctness of the data reported in the order confirmation and to immediately communicate any errors to the Owner and will keep a copy of their order, the relevant confirmation and the Conditions.

4 Prices and payments
For each Product the price is indicated including VAT, if due. If the nature of the Product makes it impossible to calculate it in advance, the methods for calculating the price are indicated. Furthermore, all possible taxes, additional costs and delivery costs will be indicated which may vary depending on the destination, the chosen delivery method and/or the payment method used. If these expense items cannot reasonably be calculated in advance, there will be an indication of which expenses will be charged to the User. The Owner reserves the right to modify, at any time, the price of the Products and any additional costs. It is understood that any price changes will in no case affect contracts already concluded before the change. The User undertakes to pay the price of the Product in the times and ways indicated in the Application and to communicate all the necessary data requested.
The Application uses third-party tools for payment processing and does not in any way come into contact with the payment data provided (credit card number, owner's name, password, etc.). If these third-party tools deny authorization for payment, the Owner will not be able to supply the Products and cannot be held responsible in any way.

5 Billing
The User who wishes to receive the invoice will be asked for the billing data. For the issuance of the invoice, the information provided by the User will be considered as valid, which he declares and guarantees to be truthful, granting the Owner any indemnity in this regard.

6 Methods of delivery of material Products
The tangible Products (including any tangible goods with digital elements) will be delivered to the address indicated by the User, in the manner and within the deadline chosen or indicated on the Application and reported in the order confirmation. Unless otherwise specified, the delivery terms specified in the order confirmation indicate the period of time usually necessary to deliver the Product from the moment the courier takes charge.
In the event that it is not possible to supply the requested Products, the User will be promptly notified by e-mail, indicating when they are expected to be delivered or the reasons that make the supply impossible. If the User does not intend to accept the new term or delivery has become impossible, he/she may request a refund of the amount paid which will be promptly credited to the same payment methods used by the User for the purchase within a maximum of 14 days from the date on which the Owner became aware of the refund request. Upon receipt of the Product, the User is required to verify its conformity with the order placed as well as the integrity of the packaging. In the event that there is evident damage to the packaging and/or to the Product, the User can refuse delivery of the Product and can return it without any cost to him. Once the delivery document has been signed, the User will not be able to make any objection regarding the external characteristics of the Products delivered. The Owner will not be liable to any party or third party for damages, losses and costs suffered as a result of failure to perform the contract due to force majeure.

7 Methods of supply of digital products
The Owner will provide the digital Products, including any digital products supplied on a material support to the User, in the manner and within the deadline indicated on the Application and reported in the order confirmation. In the event that it is not possible to provide the requested digital Products within this deadline, prompt notice will be given via email to the User, indicating when it is expected to be possible to provide them or the reasons that make the supply impossible. If the User does not intend to accept the new term or the supply has become impossible, he/she may request a refund of the amount paid which will be promptly credited to the same payment methods used by the User for the purchase within a maximum of 14 days from the date on which the Owner became aware of the refund request.

8 Exclusion of the right of withdrawal of Professional Users
The Professional User is not granted the right to withdraw from the contract for the sale or supply of the Products. The User expressly acknowledges that the indication of a VAT number in the order automatically qualifies him as a Professional User, for whom the right of withdrawal is not foreseen.

9 Right of withdrawal of Users from the purchase of material Products

L’Utente Consumatore ha il diritto di recedere dal presente contratto entro 14 giorni senza dover fornire alcuna motivazione. Il periodo di recesso scade dopo 14 giorni dal giorno in cui l’Utente Consumatore, acquisisce il possesso fisico dei beni.
Puoi utilizzare la procedura di recesso online direttamente dalla tua area personale, nella sezione ORDINI

Withdraw from the contract here Withdrawal Procedure Guide

If the right of withdrawal is exercised, devisal.it will refund the full price of the Products provided that they are returned by the Consumer User in normal condition and unused and untampered with, and only if the return instructions are correctly followed. devisal.it reserves the right to refuse the return of any Products that do not comply with these requirements.

The refund will be made using the same payment method you used for the initial transaction, unless you have expressly requested otherwise. You will not incur any fees as a result of this refund. Shipping costs for returning the Products are the responsibility of the Customer; any costs incurred by the Consumer User for redelivery will not be refundable. Please note that the goods travel at the Consumer User's risk.

The refund will be made without undue delay and, in any case, within 14 days from the date we receive your notice of withdrawal.

The Owner is not required to reimburse delivery costs if the User has expressly chosen a delivery method other than the least expensive one offered by the Owner. The Owner, unless he has offered to collect the Product himself, may withhold the refund until he has received the Product or until the Consumer User has demonstrated that he has returned it.

devisal.it will not be responsible for refunds or compensation for Products returned but never received by devisal.it due to loss, theft, or damage not attributable to devisal.it.

The Owner will not accept the return if the Product is malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear, absence of integral elements of the product (accessories, parts , etc.). In such cases, the Owner will return the purchased Product to the sender, charging the shipping costs to the sender.

10 Garanzia dei Prodotti materiali per Utenti Professionisti
In relation to material Products, Professional Users will be subject to the guarantees for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relevant terms, forfeitures and limitations (articles 1490 and ss. c.c.).

11 Garanzia di conformità dei Prodotti materiali per Utenti Consumatori
Consumer Users are granted the guarantee of conformity, provided for by the articles. 129 and following of the Consumer Code, for all material Products sold through the Application, except for the exclusion cases provided for by art. 128 of the Consumer Code.
The Owner is responsible towards the Consumer User for any lack of conformity that occurs within two years of delivery. During the first year, the Consumer User is not required to demonstrate that the defect existed at the time of delivery as it is presumed that it already existed on that date, unless this hypothesis is incompatible with the nature of the Material Product or with the nature of the lack of conformity. If the Consumer User intends to take advantage of the remedies provided by the guarantee of conformity, he must send a communication
written to the email address shoe@devisal.it. The Owner will promptly respond and indicate to the Consumer User the procedure to follow. For anything not provided for in this clause, articles 128 to 135-septies of the Consumer Code and the articles of the civil code regarding the formation, validity and effectiveness of contracts apply, including the consequences of termination of the contract and the right to compensation for damage.

12 Garanzia di conformità di Prodotti digitali per Utenti Consumatori
Consumer Users are granted the guarantee of conformity, provided for by the articles. 135-decies and following of the Consumer Code, for all digital Products sold through the Application, except for the exclusion cases provided for by art.135-novies of the Consumer Code.
The Owner is responsible for defects in conformity that appear within two years from the date of supply. Any defects in conformity must be reported by the consumer User within twenty-six months from the date of supply or from the last act of supply. When the sales contract provides that the Digital Products are supplied for a specific period of time, the obligation to ensure compliance remains for the entire duration of that period. If the Consumer User intends to take advantage of the remedies provided by the guarantee of conformity, he must send a written communication to the e-mail address shoe@devisal.it. The Owner will promptly respond to the communication of the alleged lack of conformity and will indicate to the Consumer User the specific procedure to follow. For anything not provided for in this clause, the articles of art. apply. 135-octies to art. 135-vicies bis of the Consumer Code and the articles of the civil code regarding the formation, validity and effectiveness of contracts, including the consequences of termination of the contract and the right to compensation for damages.

13 Diritti di Proprietà Industriale e Intellettuale
All contents of the Application, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by copyright law and trademark protection legislation. The Application may also contain images, documents, logos and trademarks of third parties who have expressly authorized the Owner to publish them on the Application. Except for strictly personal uses, it is not permitted to copy, alter, distribute, publish or use the Contents without specific authorization from the Owner.

14 Esclusione della garanzia
The Application is provided "as is" and "as available" and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will satisfy the needs of the Users or that it will not have will never be interrupted or will be error free or will be free of viruses or bugs. The Owner will endeavor to ensure that the Application is available uninterruptedly 24 hours a day, but cannot in any way be held responsible if, for any reason, the Application is not accessible and/or operational at any time or for any period . Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons completely beyond the control of the Owner or for events of force majeure.

15 Limitazione della Responsabilità
The Owner cannot be held responsible towards the User, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet outside of its control or that of its suppliers. Furthermore, the Owner will not be responsible for damages, losses and costs suffered by the User following failure to execute the contract for reasons not attributable to him, the User having the right only to a possible full refund of the price paid and any additional charges supported. The Data Controller assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards and other means of payment, as it does not come into contact in any way with the payment data used (number of credit cards, owner's name, password, etc.)
The Owner will not be responsible for: any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User which is not a direct consequence of the violation of the contract by the Owner, incorrect or unsuitable use of the Application by Users or of third parties the issue of incorrect documents or tax data due to errors relating to the data provided by the User, the latter being solely responsible for the correct insertion. In no case can the Data Controller be held responsible for a sum greater than double the cost paid by the User.

16 Forza maggiore
The Data Controller cannot be held responsible for failure or delayed fulfillment of its obligations, for circumstances beyond the reasonable control of the Data Controller due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of its will. . The fulfillment of the obligations by the Owner will be considered suspended for the period in which force majeure events occur.
The Data Controller will carry out any action in its power in order to identify solutions that allow the correct fulfillment of its obligations despite the persistence of force majeure events.

17 Collegamento a siti di terzi
The Application may contain links to third-party sites/applications. The Owner has no control over them and, therefore, is in no way responsible for the contents of these sites/applications. Some of these links may refer to third-party sites/applications that provide services through the Application. In these cases, the general conditions for the use of the site/application and for the use of the service prepared by third parties will apply to the individual services, with respect to which the Owner assumes no responsibility.

18 Privacy
The protection and processing of personal data will take place in accordance with the Privacy Policy which can be consulted on the page https://www.devisal.it/privacy-policy/

19 Legge applicabile e foro competente
The Conditions are subject to Italian law.
For Professional users, for any dispute relating to the Application, execution and interpretation of these Conditions, the court of the place where the Owner is based is competent. For Consumer Users, any dispute relating to the application, execution and interpretation of these Conditions will be referred to the court of the place where the Consumer User resides or has elected domicile, if located in the territory of the Italian State, without prejudice to the right of the User Consumer to appeal to a judge other than that of the "consumer forum" pursuant to art. 66 bis of the Consumer Code, competent for the territory according to one of the criteria set out in the articles. 18, 19 and 20 of the civil procedural code. This is without prejudice to the application to Consumer Users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, the deadline for returning the Products, in case of exercise of this right, the methods and formalities of communicating the same and the legal guarantee of conformity.

20 Risoluzione delle controversie online per Utenti Consumatori
The Consumer User resident in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer User to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and supply of services stipulated online. Consequently, the Consumer User can use this platform to resolve any dispute arising from the contract stipulated online. The platform is available at the following address: ec.europa.eu/consumers/odr/

Data 22/06/2026